There was once I tried to take up the job of being a mystery shopper. All I had to do was to be a customer in a shop, but in the way of a secret agent, conduct a survey of the customer experience and report it to the mystery shopping solutions company.
Easy, huh? Rather easy money, and that’s why I never got the job.
Through the use of its unique mystery shopping and customer survey programs, BestMark allows you not only to gather incident-specific performance at the moment of truth when a customer comes in contact with your organization, but also to track and trend attributes and behaviors that can impact long-term guest value, satisfaction and advocacy.
